Privacy Policy
Last updated: 9th April 2026
At Hello Lager Ltd, we keep things simple — including how we handle your data. This Privacy Policy explains what we collect, why we collect it, and how we use it when you visit [insert website URL] (the “Site”) or interact with us (the “Services”).
By using our Services, you agree to the terms below.
Who We Are
Hello Lager Ltd is the data controller responsible for your personal information.
Changes to This Policy
We may update this policy occasionally. When we do, we’ll update the date above and post the new version here.
What We Collect
Information You Give Us
When you use our Site, you may provide:
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Name, email, phone number
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Billing and delivery address
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Order details and purchase history
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Account login details
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Messages or enquiries
Information We Collect Automatically
We collect data about how you use our Site, including:
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IP address
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Device and browser type
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Pages visited and actions taken
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Referral source
This is collected using cookies and similar technologies.
Information from Third Parties
We work with trusted partners who may provide data, including:
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Shopify (our ecommerce platform)
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Payment providers (for secure transactions)
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Klaviyo (for email and SMS marketing)
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Advertising platforms (e.g. Meta, Google)
How We Use Your Information
To Run Our Store
We use your data to:
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Process orders and payments
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Deliver your products
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Manage your account
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Handle returns and support queries
For Marketing (Klaviyo + Ads)
If you opt in, we’ll use your data to:
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Send emails and SMS (via Klaviyo)
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Share updates, offers, and product launches
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Show relevant ads on platforms like Instagram and Google
We may also:
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Build audiences for advertising
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Retarget visitors who didn’t purchase
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Measure campaign performance
You can unsubscribe at any time.
To Improve Our Services
We analyse how people use our Site to:
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Improve user experience
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Optimise performance
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Test new features
For Security
We use your data to detect and prevent fraud or misuse.
Cookies (Shopify + Marketing Tracking)
We use cookies to:
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Make the Site work properly
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Remember your preferences
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Analyse traffic
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Deliver personalised advertising
This includes cookies from:
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Shopify
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Google Analytics
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Meta (Facebook/Instagram)
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Klaviyo
For Shopify-specific cookies, see:
https://www.shopify.com/legal/cookies
You can manage cookies through your browser or our cookie banner.
How We Share Your Information
We may share your data with:
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Shopify (store platform)
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Payment processors
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Delivery and fulfilment partners
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Klaviyo (email/SMS marketing)
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Advertising platforms (Meta, Google)
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Analytics providers
We only share what’s necessary and ensure partners handle your data responsibly.
Advertising & Data Sharing
We may share limited data with advertising partners to:
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Show relevant ads
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Measure performance
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Build lookalike audiences
Under UK/EU law, this may be considered “sharing” for advertising purposes.
You can opt out via:
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Cookie preferences
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Ad platform settings
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Email unsubscribe
User-Generated Content
If you leave reviews or post content publicly, this may be visible to others. We cannot control how others use this information.
Third-Party Links
If you click links to other websites, their privacy policies apply — not ours.
Data Security & Retention
We take reasonable steps to protect your data, but no system is 100% secure.
We keep your data only as long as necessary for:
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Orders and accounts
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Legal obligations
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Business operations
Your Rights (UK & EU Users)
You have the right to:
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Access your data
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Correct inaccurate data
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Request deletion
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Restrict or object to processing
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Withdraw consent
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Request data transfer
To exercise these rights, contact us at: hello@hellolager.co.uk
International Transfers
Your data may be processed outside the UK/EEA. Where this happens, we use appropriate safeguards (such as Standard Contractual Clauses).
Contact
Questions? Just ask.
You can also complain to the UK Information Commissioner’s Office (ICO).